Privacy Policy

1. Introduction

At Jambr LLC ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform (collectively, the "Platform"), in accordance with applicable U.S. federal and state data protection legislation, including the California Consumer Privacy Act (CCPA).

Business responsible for your information: Jambr LLC, Miami, USA. Contact: privacy@jambr.net

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number, address)
• Account credentials
• Payment and billing information (processed by Stripe)
• Government-issued identification (for Provider verification via Stripe Identity)
• Profile information and photos

Usage Information

We automatically collect certain information when you use the Platform:

• Device information (type, operating system, unique identifiers)
• Location data (with your explicit consent)
• Usage data (pages visited, features used, time spent)
• IP address and browser type

3. Purposes for Processing

We collect and use your personal information for the following business purposes:

• Service delivery: To provide our services, manage your account, and process bookings and payments.
• Security and improvement: Fraud prevention, platform security, service improvement, and analytics.
• Marketing: To send promotional communications where you have opted in. You may opt out at any time.
• Legal compliance: To meet tax, anti-money-laundering, and other regulatory requirements.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect Customers with Providers
• Send promotional communications (only with your consent)
• Respond to customer service requests
• Conduct identity verification for Providers (via Stripe Identity)
• Prevent fraud and enhance platform security
• Comply with legal obligations

5. Information Sharing

We may share your information in the following situations:

• With Providers/Customers: To facilitate bookings, we share relevant contact and booking information between parties.
• Payment processing: Stripe processes payments and identity verification on our behalf. Stripe's privacy policy applies to their handling of your data.
• Service providers: We share information with third-party vendors who process data on our behalf, under written agreements that require them to safeguard your information.
• Legal requirements: We may disclose information if required by law or in response to valid legal requests from public authorities.
• Business transfers: In connection with any merger, sale, or acquisition of our business, with appropriate data protection safeguards.

6. International Data Transfers

Your data is primarily stored and processed within the United States. If we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable law.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain data for the period required by applicable law (e.g., tax and accounting obligations) or for the establishment, exercise, or defence of legal claims. We will securely delete or anonymise data that is no longer required.

9. Your Privacy Rights

Depending on your state of residence (for example, under the California Consumer Privacy Act), you may have the following rights:

• Right to know / access: Request the categories and specific pieces of personal information we have collected about you
• Right to delete: Request deletion of the personal information we hold about you
• Right to correct: Request correction of inaccurate personal information
• Right to opt out: Opt out of the "sale" or "sharing" of your personal information (we do not sell your personal information)
• Right to limit: Limit the use of sensitive personal information to what is necessary to provide our services
• Right to non-discrimination: You will not be discriminated against for exercising any of these rights

To exercise these rights, please contact us at privacy@jambr.net. We will respond to your request within 45 days, as required by applicable law. You will not be discriminated against for exercising these rights.

10. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

11. Cookies and Tracking

We use essential cookies to operate the Platform. Non-essential cookies (analytics, marketing) are only placed with your consent, in accordance with applicable law. You can manage your cookie preferences at any time through our cookie settings.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Where required, we will seek your consent to material changes.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Jambr LLC
• Miami, USA
• Email: privacy@jambr.net